Return & Refund Policy
Last Updated: August 2026
At Clayfabic, every product is handmade and packed with care. Because our products are handcrafted, slight variations in colour, shape, texture, pattern, or finish may naturally occur and are not considered defects.
We want you to receive your order in good condition. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us and we will review the issue.
1. Eligibility for Returns
Clayfabic accepts return or replacement requests only in the following situations:
The product arrived damaged.
The product has a manufacturing or product defect.
You received an incorrect product.
The product received is materially different from the product ordered.
To request a return, refund, or replacement, you must contact us within 48 hours of delivery.
Your request should include:
Order number
Name used for the order
Clear photographs of the product
Clear photographs of the packaging, shipping label, and any visible damage
A brief description of the issue
An unboxing video, where available
We recommend recording an unboxing video from the moment the package is opened. This can help us verify damage, missing items, or incorrect products and may be requested as supporting evidence for certain claims.
2. Non-Returnable Products
For hygiene, personalization, and product-quality reasons, the following products are generally not eligible for return or exchange:
Earrings and other hygiene-sensitive jewellery once opened or used, unless they arrived damaged, defective, or incorrect.
Customized products.
Personalized products.
Made-to-order products.
Products that have been used, worn, altered, washed, damaged, or mishandled after delivery.
Products returned without prior approval from Clayfabic.
Normal handmade variations in colour, shape, texture, size, or finish are not considered defects where they are consistent with the product description.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery at:
Please do not dispose of the product or packaging until your claim has been reviewed.
After reviewing the information provided, Clayfabic may offer one of the following solutions, depending on the circumstances:
Replacement of the product, subject to availability; or
Refund of the eligible order amount.
The final resolution will depend on the nature of the issue and product availability.
4. Incorrect or Missing Products
If you receive a product that is different from what you ordered, or an item is missing from your package, contact us within 48 hours of delivery.
Please provide photographs of:
The product received
The packaging
The shipping label
The contents of the package
We will review the order and, where the claim is verified, arrange an appropriate resolution.
5. Return Approval
Do not send any product back to Clayfabic before receiving return instructions from us.
If a return is approved, we will provide the applicable return instructions.
Products returned without prior approval may not be accepted.
6. Return Shipping
Where the issue is verified to be due to a damaged, defective, incorrect, or missing product caused by Clayfabic or the delivery process, Clayfabic may arrange or reimburse the applicable return shipping, depending on the circumstances.
Returns requested for reasons unrelated to an eligible product issue are not accepted.
7. Refunds
Once your claim has been reviewed and approved, the eligible refund will be processed to the original payment method, where technically possible.
Clayfabic will initiate the refund within 5–7 business days after approval.
The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
8. Replacements
Where a product is damaged, defective, or incorrect, Clayfabic may offer a replacement instead of a refund.
Replacement is subject to product availability.
If the same product is unavailable, Clayfabic may offer an alternative resolution, including a refund where applicable.
9. Order Cancellation
Orders may be cancelled only before they are processed, packed, customized, or dispatched.
Once an order has been packed, customized, or dispatched, cancellation may no longer be possible.
If an eligible cancellation is approved after payment, the applicable refund will be processed to the original payment method.
10. Change of Mind
Clayfabic does not accept returns or refunds simply because a customer has changed their mind, selected the wrong product, or no longer wants the product, unless otherwise required by applicable law.
Please review the product description, photographs, dimensions, materials, and other available information carefully before placing your order.
11. Delivery-Related Issues
If your package appears visibly damaged, opened, or tampered with at the time of delivery, please photograph or record the package before opening it and contact us as soon as possible.
For damaged-product claims, please refer to the requirements in this policy and our Shipping Policy.
12. Policy Abuse and Fraudulent Claims
Clayfabic reserves the right to investigate return, refund, replacement, and damage claims.
We may decline a claim where there is reasonable evidence of misuse, intentional damage, fraudulent activity, repeated abuse of the return/refund process, or information that is inconsistent with the order or delivery records.
13. Contact Us
For return, refund, replacement, damaged-product, or product-related assistance:
Email: support@clayfabic.com
For order and shipping assistance:
Email: orders@clayfabic.com
Business Name: Clayfabic
Location: Pune, Maharashtra, India
We aim to respond to customer support requests within 24–48 business hours.
This Return & Refund Policy should be read together with our Terms & Conditions, Privacy Policy, and Shipping Policy.