Shipping Policy
Last Updated: August 2026
At Clayfabic, every order is carefully packed and dispatched after payment confirmation. As our products are handmade, processing times may vary depending on the product, order volume, customization requirements, and availability.
Please read the following shipping information before placing your order.
1. Shipping Coverage
Clayfabic currently ships within India only.
International shipping is not available at this time.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Customized, personalized, made-to-order, handmade, or high-demand products may require additional processing time.
Orders are generally not processed on Sundays or public holidays.
Processing time is separate from the courier delivery time.
Once your order has been processed and handed over to the courier partner, the shipment is considered dispatched.
3. Delivery Time
Most domestic orders are expected to be delivered within approximately 3–7 business days after dispatch.
Delivery times are estimates and are not guaranteed.
Actual delivery time may vary depending on:
Delivery location
Courier partner
Remote or difficult-to-service locations
Weather conditions
Public holidays
Local restrictions
Operational or transportation delays
Events beyond our reasonable control
Some locations may require additional delivery time.
4. Shipping Charges
Applicable shipping charges will be calculated and displayed at checkout before the order is placed.
If Clayfabic offers free shipping for a particular product, order value, campaign, or promotional period, the applicable terms will be clearly mentioned on the website.
Shipping charges may vary based on the order, delivery location, package weight, or promotional offer.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through available communication channels such as:
Email
SMS
WhatsApp
Tracking information is provided by the courier partner.
After dispatch, tracking updates may take some time to appear or refresh in the courier system.
6. Delivery Delays
Clayfabic makes reasonable efforts to dispatch orders on time. However, we are not responsible for delays caused by circumstances outside our reasonable control, including:
Courier delays
Weather conditions
Natural events
Public holidays
Strikes or transportation disruptions
Government restrictions
Remote-area delivery limitations
Incorrect or incomplete customer information
Other unforeseen circumstances
If a shipment is delayed, we will assist the customer where reasonably possible, but the final delivery schedule is managed by the courier partner.
7. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate delivery information at checkout.
Please carefully verify:
Name
House/Flat number
Building or locality
Street/Area
City
State
PIN code
Contact number
Clayfabic is not responsible for delivery failures, delays, additional charges, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing an order, contact us immediately at:
We will try to assist, but an address change may not be possible once the order has been processed or dispatched.
8. Undelivered or Returned Shipments
A shipment may be returned to Clayfabic by the courier partner due to circumstances such as:
Incorrect or incomplete address
Customer refusal
Repeated unsuccessful delivery attempts
Customer being unavailable to receive the package
Incorrect contact information
Other courier-related delivery failures
If an order is returned to Clayfabic because of an issue attributable to the customer, additional shipping charges may apply if the customer requests the order to be shipped again.
If the customer does not wish to have the order reshipped, any refund, where applicable, will be handled in accordance with our Return & Refund Policy.
9. Damaged or Tampered Package
If the outer package appears visibly damaged, opened, or tampered with at the time of delivery:
Take clear photographs of the package before opening it.
Record an unboxing video where possible.
Keep the packaging and all contents.
Contact us as soon as possible and within 48 hours of delivery.
For damaged-product claims, please refer to our Return & Refund Policy.
An unboxing video is strongly recommended because it can help us verify the condition of the package and product at the time of delivery.
10. Missing or Incorrect Items
If an item is missing from your package or you receive an incorrect product, contact us within 48 hours of delivery at:
Please provide:
Order number
Photographs of the package
Shipping label
Products received
Any other relevant evidence
We will review the order and provide an appropriate resolution where the claim is verified.
11. Delivery Responsibility
Once an order has been dispatched, the physical transportation and delivery of the package are handled by the selected courier or logistics partner.
Clayfabic will provide reasonable assistance with shipment-related issues, but delivery timelines and delivery attempts are ultimately subject to the courier partner’s operations.
12. Estimated Delivery Dates
Any delivery date or timeframe displayed on the website, checkout page, order confirmation, or communicated by Clayfabic should be considered an estimated timeframe, unless explicitly stated otherwise.
An estimated delivery date does not constitute a guarantee of delivery on that specific date.
13. Contact Us
For order status, shipping, tracking, delivery, or reshipping-related questions:
Email: orders@clayfabic.com
For damaged products, incorrect products, missing items, returns, or refunds:
Email: support@clayfabic.com
Business Name: Clayfabic
Location: Pune, Maharashtra, India
We aim to respond to customer support requests within 24–48 business hours.
This Shipping Policy should be read together with our Return & Refund Policy, Terms & Conditions, and Privacy Policy.