Last Updated: August 2026

Welcome to Clayfabic.

These Terms & Conditions govern your access to and use of www.clayfabic.com, including browsing the website, purchasing products, creating an account, and using any services made available through the website.

In these Terms, “Clayfabic,” “we,” “us,” and “our” refer to Clayfabic.

By accessing our website or placing an order, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use the website or place an order.

1. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to the website, server, database, or other systems.

• Interfere with the security or normal operation of the website.

• Introduce malicious software, viruses, or harmful code.

• Copy, reproduce, or exploit website content without permission.

• Use automated systems to scrape, collect, or reproduce website content without our prior permission.

• Provide false, misleading, or fraudulent information when placing an order.

Clayfabic reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

2. Products and Handmade Variations

Clayfabic offers handmade and art-based products, which may include jewellery, earrings, keychains, clay art pieces, accessories, customized products, and other handmade creations.

Because many of our products are handmade, minor variations may naturally occur between individual pieces.

These variations may include:

• Colour

• Shape

• Pattern

• Texture

• Finish

• Placement of decorative elements

• Minor dimensional differences

Such variations are part of the handmade nature of our products and are not necessarily considered defects.

We make reasonable efforts to display product photographs, colours, dimensions, materials, and descriptions accurately. However, the appearance of colours may vary depending on your screen, device, display settings, or lighting conditions.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Modify a product

• Change product specifications

• Update product descriptions

• Limit quantities

• Suspend a product

• Discontinue a product

We may do so without prior notice where reasonably necessary.

If a product becomes unavailable after an order has been placed and payment has been received, we will contact the customer and provide an appropriate resolution, which may include a refund of the affected amount.

4. Product Images

Product photographs are provided for representation and reference.

Because products may be handmade, the actual product may have minor differences from the photographs shown on the website.

For customized or handmade products, the final product may not be visually identical to a product photograph unless explicitly stated otherwise.

5. Pricing

All prices displayed on the website are generally listed in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The applicable price at the time the order is placed will generally apply to that order.

Shipping charges, taxes, discounts, promotional offers, or other applicable charges will be displayed where applicable before order completion.

6. Pricing and Listing Errors

We make reasonable efforts to ensure that product names, descriptions, prices, images, and other information displayed on the website are accurate.

However, occasional errors may occur.

If an obvious pricing, product, or listing error is identified after an order has been placed, Clayfabic reserves the right to cancel the affected order.

If payment has already been received for an order cancelled due to such an error, the eligible amount will be refunded to the original payment method.

7. Orders

Placing an order through the website constitutes a request to purchase the selected products.

An order is considered accepted only after successful payment confirmation and acceptance by Clayfabic.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized activity

• Product availability issues

• Pricing or listing errors

• Incorrect customer information

• Duplicate or unusually large orders

• Technical errors

• Other circumstances requiring cancellation

If an order is cancelled after payment, any eligible refund will be processed according to our Return & Refund Policy.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name

• Shipping address

• Billing information where applicable

• Email address

• Phone number

• PIN code

• Other information required for successful delivery

Clayfabic is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

9. Payments

Payments must be completed using the payment methods made available on the website.

Payment processing may be handled by third-party payment providers.

Clayfabic does not intentionally store complete payment credentials such as card numbers, CVV numbers, or UPI PINs on its website servers.

An order may not be processed until payment has been successfully confirmed.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines displayed on the website or communicated to customers are estimates unless explicitly stated otherwise.

Clayfabic is not responsible for delivery delays caused by circumstances outside our reasonable control, including courier delays, weather, public holidays, transportation disruptions, government restrictions, or incorrect customer information.

11. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products, including customized, personalized, made-to-order, or hygiene-sensitive products, may not be eligible for return except where required by applicable law or where the product arrived damaged, defective, or incorrect.

12. Intellectual Property

Unless otherwise stated, all content available on the Clayfabic website belongs to or is used by Clayfabic with appropriate rights.

This may include:

• Clayfabic name and branding

• Logo

• Product photographs

• Product designs

• Artwork

• Graphics

• Written content

• Product descriptions

• Website layout

• Website design elements

• Videos

• Other original materials

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit Clayfabic content without prior written permission, except where permitted by applicable law.

13. User-Submitted Content

If you voluntarily submit content to Clayfabic, such as reviews, photographs, feedback, testimonials, or other materials, you are responsible for ensuring that you have the necessary rights to submit that content.

By submitting content, you grant Clayfabic permission to use, reproduce, display, and publish the submitted content for legitimate business and promotional purposes, subject to applicable law.

You should not submit content containing confidential, unlawful, defamatory, abusive, or third-party copyrighted material without appropriate permission.

Clayfabic reserves the right to remove or decline to publish submitted content.

14. Third-Party Services

The website may use or link to third-party services, including:

• Payment providers

• Courier and shipping providers

• Analytics services

• Communication services

• Social media platforms

• Hosting and technical service providers

• Other third-party tools

Third-party services operate under their own terms and privacy policies.

Clayfabic is not responsible for the independent operation, content, availability, or privacy practices of third-party websites or services.

15. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance

• Updates

• Technical problems

• Hosting issues

• Security incidents

• Network problems

• Events outside our reasonable control

Clayfabic may modify, suspend, or discontinue parts of the website where reasonably necessary.

16. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate product and website information, but we do not guarantee that all information will always be complete, current, uninterrupted, or error-free.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Clayfabic will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Where liability cannot legally be excluded, Clayfabic’s liability will be limited to the extent permitted by applicable law.

For a specific order, the maximum liability of Clayfabic, where legally permitted, will generally not exceed the amount actually paid for the affected order.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraudulent activity, or infringement of another person’s rights.

This provision does not limit any rights you may have under applicable consumer protection laws.

19. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that your information may be collected and processed as described in that policy.

20. Changes to These Terms

Clayfabic may update or modify these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes to our products or services

• Website functionality

• Business practices

• Legal or regulatory requirements

• Security or operational requirements

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions are governed by the laws of India.

Subject to any mandatory jurisdiction or consumer rights applicable under law, disputes relating to these Terms or your transactions with Clayfabic shall be subject to the jurisdiction of the courts in Pune, Maharashtra, India.

22. Contact Information

For questions regarding these Terms & Conditions:

Clayfabic
Location: Pune, Maharashtra, India

General Enquiries: info@clayfabic.com
Customer Support: support@clayfabic.com
Order Assistance: orders@clayfabic.com

We aim to respond to enquiries within 24–48 business hours.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.