Privacy Policy
Last Updated: August 2026
At Clayfabic, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit www.clayfabic.com, place an order, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
Full name
Billing address
Shipping address
Email address
Phone number
Order and purchase information
Product preferences or customization details
Information you provide when contacting customer support
Information provided through email, WhatsApp, or other customer communication channels
Payment Information
Payments are processed through third-party payment gateways or payment service providers.
We may receive information necessary to confirm and process your transaction, such as payment status, transaction reference, and payment method.
We do not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our website servers.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Website usage information
Approximate location derived from technical information
Referring website or source
Date and time of website access
This information may be collected through our website, hosting environment, cookies, analytics tools, or similar technologies.
2. How We Use Your Information
We may use collected information to:
Process and fulfil orders
Deliver products to you
Confirm payments
Provide order and shipping updates
Respond to customer enquiries
Provide customer support
Process returns, refunds, and replacements
Improve our website, products, and services
Understand website usage and performance
Prevent fraud, abuse, and unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements
Resolve disputes
Send promotional or marketing communications where permitted and where you have provided appropriate consent
3. WooCommerce and Website Operations
Clayfabic operates its online store using WordPress and WooCommerce.
Information required to process an order may be handled by the website’s hosting environment, WooCommerce, and other technical service providers involved in operating the website.
These services may process information necessary for functions such as:
Customer accounts
Shopping cart and checkout
Order processing
Order records
Product purchases
Shipping information
Website functionality
4. Payment Processing
Payments made through our website may be processed by third-party payment gateways or payment service providers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Clayfabic does not intentionally store complete payment credentials such as card numbers, CVV numbers, or UPI PINs on its website servers.
For payment-related issues, the payment provider may be required to process certain transaction information to investigate or resolve the issue.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information with third parties where reasonably necessary to operate our business and provide our services, including:
Payment gateway and payment service providers
Shipping and courier partners
Website hosting and technical service providers
WooCommerce or related website service providers
Analytics and website performance providers
Marketing or communication service providers
Email, SMS, or WhatsApp communication providers
Fraud prevention and security service providers
Government authorities, courts, regulators, or law-enforcement agencies where required by law
Third parties receiving information are expected to process it according to their applicable terms, privacy policies, and legal obligations.
6. Cookies and Similar Technologies
Clayfabic may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
Keep products in your shopping cart
Remember certain preferences
Maintain login or session functionality
Understand website traffic and usage
Improve website performance
Analyze how visitors use the website
Support marketing activities where applicable
You may be able to manage or disable cookies through your browser settings.
However, disabling certain cookies may affect some website functionality, including shopping cart, checkout, login, or other features.
7. Analytics and Marketing
We may use analytics or similar technologies to understand how visitors interact with our website and improve our services.
Where applicable, marketing technologies may also be used to measure advertising performance or provide relevant promotional content.
Such third-party services may collect information according to their own privacy policies.
Where required by applicable law, appropriate consent or other lawful basis will be obtained before using certain types of tracking or marketing technologies.
8. Customer Communications
If you provide your email address or phone number while placing an order or contacting us, we may use it to communicate with you regarding:
Order confirmation
Payment status
Shipping and delivery
Tracking information
Returns and refunds
Customer support
Other information directly related to your transaction
Where permitted and where appropriate consent has been provided, we may also send promotional communications.
You may request to stop receiving promotional communications at any time.
Transactional or service-related communications may still be sent when necessary to complete or manage your order.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
Processing and maintaining order records
Customer support
Returns and refunds
Accounting and financial records
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Business and operational requirements
When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal or regulatory requirements.
10. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
You should also take reasonable precautions when creating accounts, accessing the website, or sharing information online.
11. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Request information about how your data is used
Object to or restrict certain processing where applicable
Opt out of promotional communications
Some requests may be subject to legal, regulatory, contractual, or legitimate business requirements.
To make a privacy-related request, contact:
12. Third-Party Websites and Services
Our website may contain links to websites, applications, social media platforms, payment providers, courier services, or other third-party services.
Clayfabic does not control the privacy practices of these third parties.
We recommend reviewing the privacy policy of any third-party service before providing personal information to them.
13. Children’s Privacy
Our website is intended primarily for general consumers and is not designed to knowingly collect unnecessary personal information from children.
Where a purchase or use of our services requires legal capacity, a parent or legal guardian should make or supervise the transaction where applicable.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.
14. Social Media
Clayfabic may maintain social media profiles and may receive interactions or information through platforms such as Instagram, Facebook, and YouTube.
Interactions with these platforms are subject to the privacy policies and terms of the respective platforms.
Our current social profiles include:
Instagram: Clayfabic
Facebook: Clayfabic
YouTube: Clayfabic
15. Changes to This Privacy Policy
Clayfabic may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.
When changes are made, the “Last Updated” date at the top of this policy will be revised.
We encourage you to review this page periodically.
16. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Clayfabic
Location: Pune, Maharashtra, India
Privacy & Customer Support: support@clayfabic.com
General Enquiries: info@clayfabic.com
We aim to respond to enquiries within 24–48 business hours.
This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, and Shipping Policy.