Refund policy

Return & Refund Policy

Last Updated: 17 April 2026

 

At Clayfabic, each piece is handmade with care, and we hope you love your order. If there is any issue, we’re here to help.

1. Returns & Damage Claims

• We do not accept returns for preference changes, dislike after delivery, or orders placed by mistake.
• We accept requests only for items that arrive damaged, defective, or if you receive the wrong product.
• To request assistance, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

2. Unboxing Video for Claims

• For claims related to damaged, missing, or incorrect items, we recommend recording an unboxing video from the moment the package is opened.
• This helps us review and resolve your request quickly.
• In some cases, an unboxing video may be required for verification.

3. Non-Returnable Items

• For hygiene and quality reasons, earrings and used jewellery items cannot be returned or exchanged unless damaged or incorrect on arrival.
• Customized, personalised, or made-to-order items are also non-returnable.

4. Refunds

• Once your request is approved and the issue is verified, refunds will be processed to the original payment method within 5–10 business days.
• Processing time may vary depending on your bank or payment provider.

5. Replacements

• If your item is damaged or incorrect, we may offer a replacement instead of a refund, depending on product availability.

6. Cancellations

• Orders can be cancelled only before they are processed or shipped.
• Once an order has been packed, customized, or dispatched, cancellations are not possible.

7. Need Help?

For support, please contact us:

• Email: support@clayfabic.com
• Business Name: Clayfabic
• Location: Pune, Maharashtra, India